Our team of Fan Engagement and Moderation pros can stay on top of your company’s Facebook Page, Twitter account, or other social media channels — finding and posting content, praising your best fans, escalating customer service issues directly to your team, deleting libelous content, and more.
We start by sitting down with you to develop a clear list of what content you’d like us to catch, champion, and remove. Then we upgrade your social media channels by protecting them with blockwords and a profanity filter, and start monitoring your pages based on how often you’d like us to be in there.
What We Do
- We’ll research and post amazing viral content relevant to your business
- Regular posting to your social media channels (2-3 times a day)
- You can review/edit/reschedule the posts we’ve got queued at any time
- Regular fan engagement audits to ensure we’re most effective
- Encourage posting from your fans
- Help grow your existing fan base
- Respond within minutes on your behalf to questions we can answer
- Moderation of your Page (delete inappropriate comments, ban spammers, etc.)
- Escalate issues directly to you that we can’t answer
- Includes two hours a month of consulting on digital marketing