Why EngageQ?We're Different Than Other Agencies. Here's How.
24/7 Live DashboardNo more having to bug your agency for reports on the status of your social media channels. When you're an EngageQ client, you'll get access to your own password-protected Live Status Dashboard showing your Facebook reach trends, web site search traffic, Twitter follower count, current Klout score, and more. Any time you want it.
Speedy Team ResponseOur client support team uses an extensive priority tool to handle your content requests and other emails. But you'd never know it. You won't see any ticket numbers or “reply above this line” nonsense. Just an email from your team member. And all logged and tracked at our end.
Review Your Content In AdvanceNobody likes surprises. Especially when they show up on your brand's Facebook page. That's why all EngageQ clients get direct 24/7 access to our publishing portal, where they can review upcoming posts a week ahead of time and edit, reschedule, or delete if required.
We Respond In MinutesWe're fast. Really fast. In fact, we're among the quickest in the business to respond to your fans and customers in your social channels — usually within 15 minutes during business hours. In fact, during the Grey Cup championship game, with thousands of tweets/posts coming in, our response time was still under four minutes. [read more]
Consistent ReportingDon't be in the dark. When we run social advertising on your behalf, you'll get a detailed weekly report on your ads' performance, including amount spent, results, and effectiveness. Plus, you can log into your Live Dashboard any time to view up-to-the-second stats.
We're Always ListeningOur Social Listening Platform is second-to-none. Somebody posts a video about you on YouTube? We know in seconds. Somebody bad-mouths your brand on Twitter? We're on it. Faster than you'll believe.
You Have Questions? We Have Answers.
Do you outsource your work?
Nope. Never. All of our work is done in-house by our own team members. All based in North America with English as a first language.
How much does it cost?
Less than you may think. We don't believe in offering set plans because we know that every brand has its own unique needs. When we quote a price, it's all-inclusive, never changes, and never goes over budget without your prior approval. We think no-surprises is a good way to work.
Will I be assigned different people?
While all members of our team are kept up to speed on your account, you will be assigned one consistent team member to be your single point of contact. You'll get that person's real email address and direct phone number. Call them whenever you want.
How responsive are you?
Very. You'll find that we return emails within minutes (and actually answer our phones!). We're always happy to jump on a quick call to figure something out together or give you some advice. We don't “run the clock” on this time. It's just part of our commitment to excellent client service.
Will you work with our existing team?
Absolutely. We don't believe in duplicating work, so we're more than happy to integrate with your internal staff, web design firm, public relations agency, or other support people. But, as always, we treat your organization's information as highly confidential and will look to you to tell us who to share it with.
How will I know you're worth the investment?
The very first thing we cover at our Onboarding meeting are your specific goals for your digital and social marketing. And we're not talking about how many Twitter followers you have. Instead, we focus on driving sales, foot traffic, and bottom-line wins. We review our progress toward these goals monthly.
“Quite simply, engageQ blew us away. From their initial Digital Marketing Audit to their strategic program of content, engagement, and ROI-based campaigns, engageQ delivered measurable results beyond our already-high expectations.” Jamie Pitblado